Improvement science, resilience, performance and stress management expert at FirstWatch and retired paramedic, Mike Taigman talks about his work in helping EMS, Fire-Rescue, and Law Enforcement agencies throughout US and Canada make data-driven improvements in the performance, resilience and wellbeing of their personnel. His pathway from paramedic to improvement science and data analytics with FirstWatch. The six domains of resilience and the importance of assessment and measurement. Dealing with the disruptions and challenges of the Covid-19 pandemic and the potential negative impacts on first responders.
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